Furnace went out and found that the control board was bad. Out of ten local HVAC companies the woman at the front desk of Shoemakers was the only one to research and find the newly updated version of the control board and verify it was in stock and quickly called me back. I went to the store and purchased the part right away. I was able to swap out the board in 15 minutes and thank goodness we now have heat. I am over whelmingly thankful for great customer service and quick response. I will say that I had the capabilities to replace the part but do not recommend working on electrical or furnace repairs unless certified in HVAC. They will be my first and only call next time. I apologize not getting her name but I am very thankful she answered the phone.